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Problems in recovery mode

Problems in recovery mode

Submitted in Windows XP within the Operating System category.

access , bsod , directory , error , files , flash , install , installed , windows , windows xp

#1 (permalink)

10-03-2009, 10:58 PM

Patrick Palczewski

Problems in recovery mode

Hi all,

A customer recently purchased a new computer from me as the motherboard/or
CPU failed in his old one.

So, I am attempting to recover his documents, etc. from his old hard drive,
putting them on a flash drive and will save them to the new one. So, I
plugged the hard drive into a working computer, and Windows won't boot up,
giving me a BSOD with an error of 0x0000007B (which I found was an invalid
boot device, among other things).

I used a WinXP install CD to go to Recovery mode and tried to manually copy
the files to a flash drive (which has worked in many previous cases).
However, it's giving me an "Access denied" message when trying to change
directories and when trying to manually copy the files using the full path.
I can DIR the directory and see the files, but that's about it. I've run a
virus scan that turned up nothing, and I'm reluctant to run the FIXMBR
command as it warned of causing the partition to be inaccessible.

Any suggestions or ideas? The partition is NTFS and Windows XP Professional
is the OS installed.

Patrick Palczewski
Boyd Computer Services

#2 (permalink)

10-03-2009, 10:58 PM

SC Tom

“ Hi all,

A customer recently purchased a new computer from me as the motherboard/or
CPU failed in his old one.

So, I am attempting to recover his documents, etc. from his old hard
drive, putting them on a flash drive and will save them to the new one.
So, I plugged the hard drive into a working computer, and Windows won't
boot up, giving me a BSOD with an error of 0x0000007B (which I found was
an invalid boot device, among other things).

I used a WinXP install CD to go to Recovery mode and tried to manually
copy the files to a flash drive (which has worked in many previous cases).
However, it's giving me an "Access denied" message when trying to change
directories and when trying to manually copy the files using the full
path. I can DIR the directory and see the files, but that's about it. I've
run a virus scan that turned up nothing, and I'm reluctant to run the
FIXMBR command as it warned of causing the partition to be inaccessible.

Any suggestions or ideas? The partition is NTFS and Windows XP
Professional is the OS installed.

Patrick Palczewski
Boyd Computer Services

Have you tried taking ownership of the folders and files on the old drive?

SC Tom

#3 (permalink)

10-03-2009, 10:58 PM

C.Joseph Drayton

“ Hi all,

A customer recently purchased a new computer from me as the
motherboard/or CPU failed in his old one.

So, I am attempting to recover his documents, etc. from his old hard
drive, putting them on a flash drive and will save them to the new one.
So, I plugged the hard drive into a working computer, and Windows won't
boot up, giving me a BSOD with an error of 0x0000007B (which I found was
an invalid boot device, among other things).

Unless both hard disks have there jumpers set to 'cable select' and the
original drive is on the first position, what is happening is the IDE
controller is not sure which drive to boot from. My guess would be that
the drive you need to copy from is jumpered as 'master' and the drive
that's been in the working computer is also jumpered as 'master'. Either
jumper the drive you are trying to copy from to 'slave' or jumper both
drives to 'cable select' and be sure that the working computer is first
on the cable.

“ I used a WinXP install CD to go to Recovery mode and tried to manually
copy the files to a flash drive (which has worked in many previous
cases). However, it's giving me an "Access denied" message when trying
to change directories and when trying to manually copy the files using
the full path. I can DIR the directory and see the files, but that's
about it. I've run a virus scan that turned up nothing, and I'm
reluctant to run the FIXMBR command as it warned of causing the
partition to be inaccessible.

The most likely answer is that you need to take 'Ownership' of the
directory. The 'Documents and Settings' directory is a system directory
and by default is only going to let you access the 'user' directory
associated with the 'user' you logged in as. You can go to the below web
page to learn more about taking ownership of a directory;

http://support.microsoft.com/kb/308421

“ Any suggestions or ideas? The partition is NTFS and Windows XP
Professional is the OS installed.

As an aside, if you are going to find yourself working on hard disk on a
regular basis, you might consider setting the jumper on you working
computer to 'cable select' and always keep it in position 1 on the cable.

Sincerely,
C.Joseph Drayton, Ph.D. AS&T

CSD Computer Services

Web site: http://csdcs.site90.net/
E-mail:

#4 (permalink)

10-03-2009, 10:58 PM

davexnet

Check out this, it explains about taking ownership.
http://support.microsoft.com/kb/308421

“
Originally Posted by Palczewski

Hi all,

A customer recently purchased a new computer from me as the motherboard/or
CPU failed in his old one.

So, I am attempting to recover his documents, etc. from his old hard

drive,

“ putting them on a flash drive and will save them to the new one. So, I
plugged the hard drive into a working computer, and Windows won't boot up,
giving me a BSOD with an error of 0x0000007B (which I found was an invalid
boot device, among other things).

I used a WinXP install CD to go to Recovery mode and tried to manually

copy

“ the files to a flash drive (which has worked in many previous cases).
However, it's giving me an "Access denied" message when trying to change
directories and when trying to manually copy the files using the full

path.

“ I can DIR the directory and see the files, but that's about it. I've run a
virus scan that turned up nothing, and I'm reluctant to run the FIXMBR
command as it warned of causing the partition to be inaccessible.

Any suggestions or ideas? The partition is NTFS and Windows XP

Professional

“ is the OS installed.

Patrick Palczewski
Boyd Computer Services

#5 (permalink)

10-03-2009, 10:58 PM

SPAMCOP User

Ty jestes dupek

“
Originally Posted by Palczewski

Hi all,

A customer recently purchased a new computer from me as the motherboard/or
CPU failed in his old one.

So, I am attempting to recover his documents, etc. from his old hard
drive, putting them on a flash drive and will save them to the new one.
So, I plugged the hard drive into a working computer, and Windows won't
boot up, giving me a BSOD with an error of 0x0000007B (which I found was
an invalid boot device, among other things).

I used a WinXP install CD to go to Recovery mode and tried to manually
copy the files to a flash drive (which has worked in many previous cases).
However, it's giving me an "Access denied" message when trying to change
directories and when trying to manually copy the files using the full
path. I can DIR the directory and see the files, but that's about it. I've
run a virus scan that turned up nothing, and I'm reluctant to run the
FIXMBR command as it warned of causing the partition to be inaccessible.

Any suggestions or ideas? The partition is NTFS and Windows XP
Professional is the OS installed.

Patrick Palczewski
Boyd Computer Services

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